Sandra Luciano on Maneuvering Tough Conversations

Join us for a wonderful talk with Sandra talking about initiating, navigating and surviving tough conversations. A few highlights:

  • The conversation is about the relationship and truly being kind and respectful, despite the topic
  • A little bit of progress towards resolution is still progress
  • How to maintain authenticity when being asked to dial back assertiveness
  • Her strategy of building people up to ease the receptivity of a tough conversation
  • When ending a conversation might be the best strategy for success